Security Deposit

·      The guests are solely responsible for any loss, damage or breakages that may be caused to the property or its contents during your stay. We require a refundable security deposit of £300 or $400 to be paid 10 weeks prior to your arrival. This deposit will be repaid to your party by cheque as soon as the management company has reported no loss or damage and that you have returned the keys. Our local management company checks the home before your arrival and after your departure and will advise us of any faults. This may include additional cleaning costs for removal of stains due to spillages or a £50 or $75 levy for failing to clean the barbeque. We retain the right to keep the security deposit (either in part or full) to cover loss, damage or non-return of keys. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required. We reserve the right to pursue a guest for recompense for all damages caused which exceed the value of the security deposit and will require payment within 14 days of being served notice of this.

Cancellation by Guests

All cancellations must be notified in writing. In the event of your party needing to cancel, the following conditions will apply.

·      10 - 24 weeks prior to departure 50% of the total charge may be lost to offset the discount that we will need to re-book the property at short notice.

·      Any cancellation within the final 10 weeks will regrettably result in loss of the whole booking fee (not including the security deposit).

·      Failure to pay the final balance by the due date (10 weeks prior to arrival) may result in loss of the booking and deposit. If we do not receive the payment we will endeavour to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit. If you have a problem please contact us as soon as possible to discuss the matter.

·      We recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking.

Cancellation by the owners

·      In the unlikely event that personal circumstances necessitate cancellation of the booking we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind). However our management company will always seek to relocate your booking to a villa of a similar or superior standard.

·      Force Majeure: The owners and their management company accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond the owners control including, but not restricted to, war, civil unrest, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation or schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.

Safety and Security

·      To comply with state fire regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property. The swimming pool is used entirely at the guests own risk as the owners do not accept liability for any injury or death however caused as a result of the use of the pool. Our pool has been equipped with a safety fence and all doors and windows exiting to the pool area are alarmed. No diving is allowed and children must be supervised at all times whilst in the pool area. Glass is not permitted in the pool area at any time. Please use the plastic items provided.

·      Florida state law dictates that the barbeque should be used only outside the screened area of the pool. Once turned off and once safe to move, the barbeque should be brought back inside the pool screen to deter theft. Any guest failing to fulfil these obligations may be charged for any theft or damage due to their negligence.

Complaints

·      In the unlikely event of a problem arising whilst you are on holiday (relating to the villa) you should immediately contact the management company who will seek to resolve the matter speedily. Your satisfaction with our villa is paramount to us and should you consider that the matter is of a serious nature, we ask you to contact us direct within 14 days of your departure from our villa. However, if the problem has not been reported to the management company then we cannot accept any responsibility.

Disclaimer LIABILITY

·      The property is privately owned and neither the owners nor the management company/personnel accept any responsibility or liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects, however caused.

·      The owners and the management company reserve the right of entry at any time. (This includes such workers as pool maintenance, gardeners etc)

·      Any mechanical fault resulting in the loss of heat to the pool/spa will not be the cause of compensation to the guest but they will be reimbursed money paid for the days of heating lost if reported to the management company at the time.

·      Description: whilst all information supplied is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of the contract.

Law

·      This contract is subject to and shall be constructed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

·      If you wish to contact us, please call Philip Chantry on +44 (0)1474 874848 during UK office hours.

·      Or email us at phil@lonepalmretreat.com

Please remember this is our second home, and we ask you to treat it with care